Help Center

You can quickly take care of most things here, or connect with us when needed

What payment methods does Fontiac accept?
How do I change displayed currency?
How do I enter my delivery address correctly?
Why is my payment being declined?
How to cancel an order?
I can’t find my orders

I forgot my account
I forgot my password
How to change my account/email address
How do I update my shipping or billing address?
Why I haven’t received order confirmation email?
Can I register the account or login with Facebook/Google account?
Can I register the account with mobile phone number?
How do I close/delete my account?
Can I purchase without registration?
What if my shipping address is different than my billing address?

Where is my refund?
How do I return an item?
I’ve received a poor quality product. What should I do?
My package arrived incomplete, or I received the wrong product.

Where do you ship from?
How can I track my package?
Can I change shipping address?
How do I calculate shipping costs?
What countries or regions do you ship to?
When will my order be shipped?
Will my orders be shipped together?
How do I confirm receipt of an item?
My order hasn’t been delivered yet. What should I do?
I’ve mistakenly marked my order as Delivered. What should I do?
One of the orders is missing from a consolidated parcel. What should I do?

Contact us via the contact form, one of our agent will back to you as soon as possible.

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